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Careers

Join Our Team at Integrated Medical System Sdn Bhd (IMS)

At IMS, we believe in investing in our team members' professional development. We offer opportunities for growth and advancement, providing training programs and career pathways to help you reach your full potential.

Career Opportunities

We are looking to hire a persuasive and customer-oriented medical sales representative to market our products. Below with the responsible and requirement.

Responsibilities:

  • Scheduling meetings with potential and existing customers, which includes doctors, pharmacists, nurses, and other health care professionals.
  • Presenting company products to potential and existing customers.
  • Identifying customers' needs and recommending company products that best fulfill those needs.
  • Maintaining solid working relationships with new and existing customers by providing excellent after-sales service.
  • Arranging conferences and group events for medical professionals.
  • Regularly attending industry events, training, company meetings, briefings, and educational workshops.
  • Researching competitors’ products, pricing, and market success.
  • Preparing sales reports.
  • Sales Target Achievements

Requirements:

  • High school diploma
  • Bachelor's degree in marketing, communications, medical office management, or related field is added advantage
  • Valid driver's license & with own transport.
  • Proven medical sales experience.
  • Sound knowledge of medical terminology and legislation.
  • Effective communication and negotiation skills.
  • Exceptional customer service skills.
  • Able to Outstation

To understand system design and problem investigation, problem identification, root analysis, solution definition for 1st level support

Job Responsibilities:

  • Attend to customer support request on queries or problems on Application Support
  • Possessing specialist knowledge of operating systems, devices, applications and software. Diagnose problem in several areas including operating system, application server, network, database and security
  • Diagnose, troubleshoot, and identify solutions to resolve issues
  • Ensure smooth workflow processes and attainment of service level commitment
  • Assisting with systems integrations
  • Maintaining and updating technical documents and procedures
  • Delivering regular and customised training to teams
  • Preparing maintenance plans and upgrading schedules
  • Create technical guide documents
  • Communicate with customer for application deployment and supports
  • Communicate and work closely with the Product Team and Principal supplier on reported problems or resolution

Requirements:

  • Diploma or Degree in Information Technology or equivalent
  • Minimum 3 years of experience in related medical IT field. Candidates who have 5 years or above experiences would be considered for senior position
  • Candidates with hands on experience in the following are also strongly encourage to apply: JSP, ASP, MSSQL, Web Server, Technologies and e-Commerce, DICOM, HL7 standards
  • Understand operating systems, Network, troubleshooting and firewall technologies
  • Understand OSI layer
  • Understand SFTP server - client
  • Added advantage in having experience configuring web and application server
  • High attention to details and accuracy
  • Possess self-initiative and able to work independently and collaborative with people at various levels
  • Strong communication skills (oral/written) to interact effectively and professionally with both internal and external customers

Employer questions

Your application will include the following questions:

  • How many years' experience do you have as an Application Support Engineer?
  • Which of the following languages are you fluent in?
  • Which of the following Relational Database Management Systems (RDBMS) are you experienced with?